RETURN POLICY

RETURN POLICY

  • We accept returns within 30 days (unless otherwise noted on the product page)
    • We require a BridgeCom issued RMA number for each return
    • Returned items must be in an original, resalable condition. Including product boxes, manuals, and packaging, and everything that was included with your purchase
    • All returns will be subject to a 25% restocking charge of the original purchase price
    • Customer pays and is responsible for return shipping on all returns

    RETURNS

    • Refunds will be issued to the original payment method
    • Your original shipping fee is non-refundable, no exceptions

    NON-RETURNABLE ITEMS

    Two-way radio earpieces that fit either in or over the ear are non-returnable for sanitary reasons. Custom cable and custom systems products are unique assemblies and therefore are non-cancelable, non-returnable. Special order items are also non-cancelable, non-returnable as they are not stocked. Sorry, we are unable to accept returns requests for these items for any reason. No exceptions.

    Custom items like repeaters, duplexers, amps, and other custom system equipment are nonreturnable.

    EXCHANGES

    Exchange requests will be accommodated by two transactions. First, request an RMA for any unwanted items within the 30 day return period. Once your RMA is processed, a refund will be issued to the original payment method. Second, place a new order for any additional items needed. You will be responsible for the return shipping cost of the original order and the shipping cost of the new order. You may choose to wait until you receive your refund before placing the new order, or you may place the new order right away.

    WARRANTY RETURNS

    Some products carry a manufacturer's warranty beyond our 30-day return policy. Warranty periods and conditions are noted on each product page, if available.

    If you do encounter an issue during the warranty period, please Contact Us. Sometimes our technical support department can resolve your issue over the phone. Depending upon the product, we may instruct you to contact the manufacturer to handle directly, or we may handle your warranty claim and provide you an RMA number to return a defective product.

    Please note that you will be responsible for the return shipping cost of warranty returns. No exceptions.

    Modifying, tampering, or attempted repair will void factory warranty on all products sold.

    HOW CAN I MAKE A RETURN?

    To return an item, you must have a Return Merchandise Authorization number (RMA). Packages received without an RMA number will be refused.

    HOW CAN I REQUEST AN RMA?

    Send us an email at Contactus@bridgecomsystems.com or give us a call at 816-532-8451

    After you receive your RMA number, follow any additional instructions included, then ship your package back to us at the following address:

    BridgeCom Systems Returns

    RMA # [place your RMA number here]

    102 NE State Route 92 STE C

    Smithville MO 64089

    Do not place a shipping label on the manufacturer's packaging. Securely package the returned product within an outer box. We strongly suggest you use a shipment method which includes insurance and tracking. BridgeCom Systems will not accept responsibility for any items that are lost or damaged in transit.

    If that's all too confusing, you can Contact Us.

    HOW LONG DO RETURNS TAKE TO PROCESS?

    Return processing can take up to 2 weeks. If you have not received a refund after that time, please contact us with your RMA number for more information.

    Service Calls

    Service on the DMR Plug and Play Package about the initial setup with internet and confirming the package works as programmed by the factory are allowed.


    Anything beyond that including programming additional channels or changing it from factory state will cost $40 per hour for service calls, minimum 1-hour charge.

     

    Our products require a degree of technical aptitude to operate. By purchasing you are submitting that you are qualified to operate the products you buy.


    Return Shipping

    The customer is responsible for all return shipping, No Exceptions

    The customer is responsible for all warranty return shipping, No Exceptions



    Policy Changes

    Please note, this policy is subject to change at any time.

    We will honor only the latest return policy

    The customer is responsible for reading and acknowledging the latest policy